Refund & Return Policy

At LittleLundsCo, every piece is handmade with care, and I want you to feel confident in every purchase. If you have an issue with your order, please reach out and I'll do everything I can to make it right.

Returns

I accept returns on eligible, non-personalized items within 14 days of delivery. Items must be unworn, unused, and in their original condition.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. Please contact littlelundsco@gmail.com before sending an item back so I can provide return instructions.

Refunds

Once your approved return is received and inspected, we'll notify you when your refund has been processed. Approved refunds will be issued to your original payment method within 5 business days.

Please keep in mind that your bank or credit card company may take additional time to process and post the refund to your account.

Personalized & Custom Items

Name bracelets, personalized jewelry, and other custom-made items are final sale and cannot be returned or refunded. However, our resizing policy still applies if the sizing isn't quite right.

Wrong Size? We'll Resize It for Free

Sizing a bracelet for a baby or toddler can be tricky, especially when it's a gift. If your bracelet arrives and the size isn't right, contact us within 10 days of delivery, and I'll resize it at no charge.

Customers are responsible for shipping the bracelet back and a $6 shipping fee to cover shipping the resized bracelet back to you.

To request a resize, email littlelundsco@gmail.com with your order number and the size you need before sending your bracelet back.

Repairs & Restringing

We offer repair and restringing services for LittleLundsCo bracelets. If your bracelet breaks or needs to be restrung, please contact littlelundsco@gmail.com with your order information and a photo of the bracelet.

If you still have all of the original beads, we offer restringing for $10. Additional charges may apply if beads, charms, or other materials need to be replaced. Customers are responsible for shipping the bracelet to us and any applicable return shipping costs.

Please contact us before sending your bracelet so we can provide instructions and confirm the repair or restringing options available.

Damaged or Defective Items

If your item arrives damaged or defective, I'll make it right. Please email littlelundsco@gmail.com with a photo of the issue within 7 days of delivery. I'll provide a replacement or issue a full refund, whichever you prefer, at no additional cost to you.

Order Cancellations

Orders may be canceled within 24 hours of purchase. After that time, production may have already begun, and I may be unable to cancel the order.

Questions or Problems With Your Order?

If something isn't right with your order or you have questions about a return, refund, resize, repair, or restringing, please contact littlelundsco@gmail.com. I'll be happy to help and will do everything I can to make it right.